Help & support

Send a tracked email to a friend or a different email account opened on another device or browser, then have them open it. Important: opening your own email in the same browser will NOT count, because Mail Tracker blocks your own pixel to prevent false “opened the second I sent it” reads. This is by design; it’s the #1 reason tracking looks “broken” when it isn’t.

A few clients (some corporate setups, images-off, or plain-text readers) never load the tracking pixel, so an open can’t be detected. We also deliberately ignore automated pre-fetches from Gmail, Apple Mail Privacy Protection, and security scanners so you don’t get false opens. Occasionally a genuine open from those environments is missed as a trade-off for accuracy.

You shouldn’t. That’s exactly what we prevent. Gmail pre-fetches images at delivery, and many tools mistakenly count that as a read. Mail Tracker uses a grace window and classification pipeline to filter these out.

Click the Mail Tracker button next to Send (the black circle with the eye) and switch off Track opens before you send. Its tooltip reads “Mail Tracker: tracking on” or “tracking off”, so you always know which one you’re about to send. Your choice carries over to the next emails you write, so switch it back on when you want tracking again.

Open your dashboard → Billing → Manage subscription. You’ll land in the Stripe customer portal where you can cancel in a couple of clicks.